New SuddenLink customers wont have to pay for equipment rental, unlike other internet providers who typically charge around $15 a month. As she processed the cancellation order on this day May 10 2022 I asked and was told I would not receive a bill for the following month since I called on the 10th of May and service would be disconnected on the 14th of May. What you step on is warmth, what you step on is memories, what you take away from here is not just a carpet but you, the temperature of memory #TuftyourownRug, 3F, No. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. Most plans provide customers with unlimited data. 36, Lane 200, Yongji Road, Xinyi District, Taipei City. If you cancel your Suddenlink internet service, you must return your equipment or pay for it. Terrell (1) Tyler (2) Victoria (1) Willis (1) 1-866-347-4784. Your experience on this site will be improved by allowing cookies. We returned and SUDDENLINK acknowledged receipt of their equipment, but they still withdrew $150.00 from our . This review was chosen algorithmically as the most valued customer feedback. Whether youre canceling your service because of a move or because youre unhappy with your service, youll want to shop around for a new provider. We value your privacy. Thinking now I don't owe any money. Including Allconnect.com, her work has b Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. What is the typical cost to rent a router/modem from Suddenlink? I would not recommend anyone using Suddenlink. If you choose to keep it, you'll owe $125 for the modem and between $75 and $150 for the wireless router. (But you still wont own them!) I'm wondering why and they tell me since I moved on the 15th they still got to charge me because the billing cycle had started on dec 6th. What is a wireless gateway? Call-back available YES. Additional fees and terms may apply. July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. Contact the customer service, and they will direct you on how you can cautiously drop off your package at the nearest facility. Find nearby nearest suddenlink store. Like most people I work from home and this is completely unacceptable. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Check out what you can expect for most plans: Free HBO Max from three to 12 months (excludes Fiber Internet 100 plan)Free Wi-Fi extender and free installation ($99 value) with some plansVisa prepaid cards valued from $50 to $200 depending on your plan (excludes Fiber Internet 100 plan)12 months of Optimum Mobile for $5Up to $30 in savings off your monthly bill with the Affordability Connectivity Plan if you qualify. Pack up the equipment you're sending back to us. Bring the real world to your users with customized maps and street view imagery. During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. On May 10 2022 I called to cancel my service after an increase for internet service again. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Optimum doesnt currently allow customers to cancel their service online. Sign up to receive our free weekly newsletter. Contact a location near you for products or services. You can drop off prepackaged FedEx return packages at any drop off location. Please try to arrive 15 minutes early. Along with internet and TV options, Suddenlink offers mobile services through its parent company, Altice USA. 1 Court Square West, Long Island City, NY 11101. Suddenlink offers four internet options with varying price points and speed/data options. See below.). Because the just take a payment for a month of no use! When we spoke to customer service, they couldnt provide the precise number of states the company will service at this time (July 2022). I'm currently looking at different options for internet. And do they tell you this on the phone ABSOLUTELY NOT! Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. Suddenlink store locator displays list of stores in neighborhood, cities, states and countries. See below.). The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. And I forgot to disconnect. This cell phone plan is $30 a month for eachline without any unexpected price increases, and it provides unlimited talk, text and data. 2.5 months later, Suddenlink charged my credit card for $70.41. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. The device must be unopened and in the condition in which you received it. It is easy to make changes and modifications to your plan. Thanks & Welcome to the Forbes Home Improvement Community! If we send you a return kit. Companies have different return options to choose from. Upload vs. download speed: Whats the difference? Not cool, but OK. A few months later and I saw the charge was STILL there. Hey, Shelley! If we include a prepaid label in your new equipment's box. Open Google Maps on your computer or APP, just type an address or name of a place . Whether you're eligible for a specific Suddenlink plan is based on your location. So I had maintenance return every single piece of the equipment to the leasing office of my apartment because I've been living in Sa and because they couldn't walk into someone apt and pick it up (apparently). I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. Returning equipment properly will keep your credit cool. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. ConsumerAffairs is not a government agency. Unfortunately, Optimum doesnt currently offer seasonal holds. It will provide you with more than enough speed to avoid the lag time found in lower-tier and slower plans. Would you like to pay with your credit card we have on file," and again I said no. Do they tell u this in the office when turning in your equipment? Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. Database of Suddenlink stores, factory stores and the easiest way to find Suddenlink store locations, map, shopping hours and information about brand. Their service is a joke. Enter a location to find a nearby nearest suddenlink store. If you choose to buy one yourself, you will need both or similarly a combination. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? With SuddenLink, residential customers can access max download and upload speeds from 100 Mbps to 940 Mbps in many areas. Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. This comment was posted by a verified customer. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Home site. After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. equipment has to be sent back. Their service is TERRIBLE. Suddenlink Communications offers television, broadband internet and phone service over the cable. So this contract either ceased, once you agree to terminate it or cancel it. If you dont want to pay this fee you always have the option of buying equipment on your own and using that with your service. No. Suddenlink is scamming people! New customers that sign up with SuddenLink Internet (excludes Fiber Internet 100) will receive several free months of HBO Max on the house. That you could make it resolved in a few days is wonderful. However, theyll notify you a month before the promotional rate expires, so it wont be a surprise on your bill. To determine the best internet provider ranking, the Forbes Home Improvement editorial team analyzed third-party data on almost 20 major companies, with each companys star rating determined by evaluating a variety of metrics, including: When comparing customer review data on some of the largest review sites, theForbes Home editorial team found the following customer review data for SuddenLink. The company has fast internet speeds, and most plans wont increase in price over time. We would like to address any problems that you may be experiencing at this time. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. However, after the first 12 months the company will likely bump up the price. You are welcome to visit the world's famous scenic spots. The page didnt have what I was looking for. Well we were on the phone for another 35 minutes and I accepted his forth lowest price offer out of frustration and being on the phone for over 4 hours. Centurylink Modem Return to Store. I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. Unsubscribe at any time. We appreciate you taking the time to share what happened. All around worst providers ever. Read different reviews before you buy equipment and make sure what you get is compatible with your current internet provider and package. Suddenlink. Choosing it was an obvious choice.. This will surely increase the credibility of your complaint. Ari Howard 3 min read. He said he could lower it after I wanted to discontinue the service. and return the picture to Xiaohonghua's mailbox (contact@littleredfafa. Navigate phone maze to a human Press 0#, then 2, then 0#. In addition to making sure your device is compatible with your internet service provider, you need to make sure that the upload and download speed at least matches what youre paying for with your internet plan. Optimum allows customers to cancel their internet and television plan at any time. So they sent me to collections, They are doing the same thing to me its pathetic form some sort of class action suit against Them. 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