2023 Trustpilot, Inc. All rights reserved. In the end I gave up in frustration. I have received no response to several requests for a refund. What a ridiculous service. Available in clinic or via home sample collection. Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. Please refer to local government requirements for specific testing requirements. This company is useless. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. I agree with most of the reviews as I had same experience. Verification can help ensure real people write reviews about real companies. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. Results will be reported as Negative/Positive. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! Is a direct competitor to a business you own or work for. Our team will contact you to make the necessary arrangements. Confidential results How many stars would you give atruchecks.com? Find out how we combat fake reviews. Shocking service. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Find out how we combat fake reviews. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Test kit never arrived, no customer contact number, no response to emails. DHSC points customers who are let down to trading standards. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. Avoid! Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. | Read 561-580 Reviews out of 1,531. So day 2 for non vaccinated is supposed to be a PCR. Don't order from them if you can. NHS should be ashamed to recommend them on their site. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. How many stars would you give atruchecks.com? 2023 Trustpilot A/S. Scammers. It goes against our guidelines to offer incentives for reviews. The bar codes are printed on the PCR tubes I have used many times before. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). I use DHL everyday as I am sure this company do.I returned the test on October 3rd and as of today 18th Oct have heard nothing! Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? I spent a total of 106 on the kits. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. They help you relax. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. Not one. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! NOT good service. We will investigate and aim to respond within 28 days with a resolution. Paid 99.00 for the kit and express delivery.. and they are a government approved provider.do not trust them as you will loose your money. I paid for a covid test and no results were ever delivered. Atruchecks covid19 Centre is certainly the best. My day 2 test did not arrive on time so have had to pay for another one. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. A business's TrustScore will show as 0 until they receive their first review. Firm offers 92 two-swab . Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! I sent a second email to no avail. | Read 41-60 Reviews out of 1,531 Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. I paid 121.99 including postage. The software is dreadful. Atruchecks T&C apply found at www.atruchecks.com. I purchased Day 2 & 8 tests and I have never received them. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? DO NOT USE ITS A CON. UK govt called me on day 1 ( ? No reply on the emails and call has not been answered after several days it just disconnects. Very unethical and misleading. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. We would advise you to do your day 2 test as soon as it is with you. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. If visiting a partner clinic is difficult for you. I called and email them so many times but nobody answers. The number in the website go unanswered or automated response. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Untrustworthy, unreachable, unresponsive. !This is a supposed government approved company. Had to go for an expensive express test. Amex dispute raised to try to get my money back. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. Scammers!! 89.00 69.00. 2023 Trustpilot, Inc. All rights reserved. Find out how we combat fake reviews. Suggested companies are based on peoples browsing tendencies. Weve since discovered dozens of others are reporting the same issue. Hopefully you'll do the needful soon. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. You will then have the results emailed to you. Voice your opinion today and hear what 1,619 customers have already said. Never received my day 2 covid test. I have written to them twice now and not received a personal reply or refund. We promise to answer all queries at the earliest convenience. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. The results were also quick to arrive. Verification can help ensure real people write reviews about real companies. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) Covid19 testing, Coronavirus testing. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. Laughable and pathetic. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. Ive emailed them 4 times for a refund and they never replied. In short, would NOT recommend the company. !Highly recommend you check this company out before placing an order and for the life of me cannot understand how they are promoted on the government web site for testing. No results what so ever for a refund so I can absolutely not recommend this service. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. Your experience matters. 2023 Trustpilot A/S. When I asked for a refund three times! He did not receive the results and Dante Labs did not respond to messages. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. very bad customer service . How many stars would you give atruchecks.com? Booked day 2 & 8 tests before travel to the UK that never showed up. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We use dedicated people and clever technology to safeguard our platform. Day 2 and 8 postal test results never received. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? Companies can ask for reviews via automatic invitations.

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